Script library: by industry

    Fintech and payments cold call script

    For payments, lending, spend management and finance software companies calling CFOs, finance managers and owners. Every line is ready to use: replace each {{placeholder}}, read it aloud a few times, then make it sound like you.

    Make your own version

    Quick answer

    How do you cold call CFOs and finance managers for a fintech product? A fintech cold call script should name a specific finance process, such as how the business collects payments, pays suppliers or reconciles accounts, and ask what it costs them in time or fees today. Finance buyers are cautious with new providers, so the script has to sound credible and low risk before it sounds exciting.

    Who this script is for

    • Payments, spend management, lending, FX and finance software companies selling to Australian and New Zealand businesses.
    • SDRs calling CFOs, financial controllers and finance managers in mid-sized businesses, or owners in smaller ones.
    • Teams whose biggest barrier is trust: the buyer is moving money or financial data to a provider they haven't heard of.

    Finance leaders are conservative by job description. A switch of payments provider or finance platform touches cash flow, audit and the bank relationship, so the bar for a first meeting is credibility, not novelty.

    Lead with the process and the cost of the current way. Finance people think in time spent, fees paid and errors fixed. Have a rough sense of the business's model before you call: do they invoice, take card payments, pay many suppliers or deal in foreign currency? Then pick the one process that fits.

    The full annotated script

    Six parts, in the order buyers expect them. The note under each part explains why it is written that way.

    1. 1. Opener

      Hi {{first_name}}, it's {{your_name}} from {{your_company}}. This is a cold call about how {{prospect_company}} handles {{finance_process}}.

      I'll take 30 seconds to explain why, and you can tell me if it's worth continuing. Is that okay?

      Why it works: State the finance process in the first sentence so the CFO can place you immediately. Vague openers sound like a scam to finance teams.

    2. 2. Reason for the call

      We work with finance teams at businesses like yours, and the common issue we hear is {{common_problem}}. It usually costs more in time than people expect.

      I noticed {{trigger}}, so I thought it might be relevant now.

      Why it works: Talk about cost of the current process, not about your product's features.

    3. 3. Discovery questions

      How do you handle {{finance_process}} today?

      Roughly how much time does the team spend on it each month?

      Is it the fees, the time or the errors that bother you most?

      If you changed provider, who would need to sign off? Is it you, or the board as well?

      Why it works: Making them choose between fees, time and errors tells you which value line to use. The sign-off question flags whether a board or bank needs to be involved.

    4. 4. Value

      That lines up with what we see. For {{similar_company}}, the change was {{result}}.

      On the risk side, we're {{credential}}, and setup usually takes {{setup_time}} without changing your bank.

      Why it works: One outcome plus the credentials that answer the unspoken question: is this safe? Only state credentials you actually hold.

    5. 5. The ask

      Would it be worth 20 minutes to run your numbers through it and see if the saving is real? If it isn't, I'll tell you.

      I can do {{day_time_1}} or {{day_time_2}}.

      Why it works: Finance buyers respond to a test with their own numbers. Offering to tell them if it doesn't stack up lowers the risk of saying yes.

    6. 6. Close and confirm

      Great, I'll book {{agreed_time}}. To make it useful, could you bring a rough monthly volume for {{finance_process}}? Nothing sensitive.

      I'll send the invite to {{email}} now. Anyone from the team you'd like on it?

      Why it works: Asking for a rough number turns the meeting into a working session and lifts the chance they turn up prepared.

    Two alternate openers

    Swap one of these in for the opener above when the situation fits.

    Fees opener

    Hi {{first_name}}, {{your_name}} from {{your_company}}. Quick question, and then I'll explain why I'm asking: do you know roughly what {{prospect_company}} pays each year in {{fee_type}}?

    When to use it: Use when the product reduces a visible fee such as card, FX or transaction costs.

    Growth opener

    Hi {{first_name}}, it's {{your_name}} at {{your_company}}. I saw {{trigger}}. When businesses grow that quickly, {{finance_process}} is often still running on the setup from three years ago. Is that you, or have you already sorted it?

    When to use it: Use after funding, expansion into new markets, or a jump in hiring in the finance team.

    Gatekeeper line

    For when reception or an assistant answers. Be honest about who you are and ask for help.

    More gatekeeper scripts

    Hi, it's {{your_name}} from {{your_company}}. I'm calling about how your business handles {{finance_process}}. Would that be {{first_name}} in finance, or the financial controller?

    Five likely objections and how to respond

    Acknowledge, ask one question, then offer a smaller step or let them go.

    All objection responses

    "We're happy with our bank."

    That's fine, we don't replace your bank. We sit alongside it for {{finance_process}}. Is that part of the setup working as well as the rest?

    Why: Many finance buyers assume a fintech wants to replace the bank. Clarify, then narrow to the specific process.

    "We've never heard of you."

    That's fair, and it's the right instinct for a finance lead. We're {{credential}} and we work with {{customer_type}}. The 20 minutes is partly so you can judge that for yourself.

    Why: Unfamiliarity is the real objection in fintech. Agree that caution is right, give the credential, and make the meeting the place to test it.

    "Switching would be too much work."

    That's the most common worry. Most teams are set up in {{setup_time}} and nothing changes with the bank. Would it help to see exactly what the switch involves before deciding?

    Why: Switching cost is the main barrier. Make it concrete and small, and offer to show it.

    "Email me the pricing."

    I can, but our pricing depends on your volumes, so a generic sheet might mislead you. If you give me a rough monthly figure for {{finance_process}}, I'll send something specific.

    Why: A pricing request is buying interest. Qualifying on volume makes the follow-up useful and starts the conversation.

    "The board would never approve a change."

    Understood. What would they need to see? If it's a business case, the 20-minute call gives you the numbers to take to them.

    Why: Turns a blocker into a reason to meet: the CFO needs a case, and you can help build it.

    Voicemail

    Under 30 seconds. Skip voicemail on the first attempt and pair it with an email the same day.

    12 more voicemail scripts

    Hi {{first_name}}, it's {{your_name}} from {{your_company}}. I'm calling about {{finance_process}} at {{prospect_company}}. We help finance teams like yours with {{result}}. I'll send a short email so you have my details, and try you again on {{day_time_1}}. My number is {{phone}}.

    Follow-up email

    Send it the same day as the call or voicemail. It identifies you and includes a working unsubscribe.

    Subject: {{finance_process}} at {{prospect_company}}

    Hi {{first_name}}, I called earlier about {{finance_process}}. We're {{credential}} and work with finance teams at {{customer_type}}. If you share a rough monthly volume, I'm happy to show you in 20 minutes whether the saving is real for {{prospect_company}}. If it isn't, I'll say so. Does {{day_time_1}} work? {{your_name}} {{your_title}}, {{your_company}} {{phone}} Not relevant? Reply "unsubscribe" and I won't email again.

    Do and don't

    Do

    • Name the finance process in the first sentence.
    • Lead with credentials and setup effort before the CFO asks.
    • Offer to test the saving with their own rough numbers.
    • Find out early whether the board or the bank needs to be involved.

    Don't

    • Don't ask for account details, card numbers or financial records on a cold call.
    • Don't promise a specific saving before you've seen their volumes.
    • Don't imply you replace their bank if you don't.
    • Don't overstate licences or accreditations. Only claim what you hold.

    What to expect

    Nousu publishes a fintech row in its Australian cold calling statistics.

    Australian cold calling statistics
    MeasurePublished figure or what to track
    Connect rate (fintech)15%
    Decision-maker conversation rate (fintech)7%
    Meetings per 100 dials (fintech)1.1
    Meeting to opportunity (fintech)49%

    Nousu's industry figures count only dials where we held a verified direct number for a named contact, which is why they sit above the 14% connect and 6% decision-maker averages across all dials.

    To see how many dials your own meeting target needs, use the meetings per dial calculator.

    Common mistakes

    • Selling innovation to a buyer who is paid to reduce risk.
    • Calling the owner of a large business instead of the finance lead who runs the process.
    • Letting 'email me pricing' end the call without asking for volumes.
    • Giving up too early. Finance leaders are hard to reach, so plan for four or more attempts.

    Compliance basics

    General information only, not legal advice.

    Australian cold calling laws
    • Australia: give your name, your employer, who you're calling for and the purpose at the start of the call, call only from 9am to 8pm on weekdays and 9am to 5pm on Saturdays (never Sundays or national public holidays) unless the person agreed to another time, and end the call and remove the number when asked.
    • Business-only numbers can't be on the Do Not Call Register, but personal mobiles can, so wash any list that may contain them. Follow-up emails need consent (inferred consent can apply in B2B when the message is relevant to the person's role), accurate sender details and a working unsubscribe actioned within 5 working days.
    • New Zealand and Singapore have their own rules for follow-up messages and, in Singapore, for marketing calls to numbers on the Do Not Call Registry. See the compliance summary on the script library page.

    Make a version for your company

    This script is a starting point. The free cold call script generator builds a version around your offer, buyer and market, with your own objection responses, voicemails and follow-up emails. It runs in your browser and nothing you type is stored or sent.

    FAQ

    Fintech and payments script questions

    Practical answers from the team that makes the calls.

    Still have questions?

    Book a 30-minute call

    The person who runs the process your product changes. In mid-sized businesses that is usually the financial controller or finance manager, with the CFO signing off. In smaller businesses, the owner.

    Name the process, state your credentials and setup effort plainly, and offer to test the saving with their own rough numbers. Never ask for sensitive financial details on a first call.

    Nousu's published fintech row is 1.1 meetings per 100 dials, with 49% of meetings becoming opportunities. The row counts only dials to verified direct numbers.

    Only as a range if you have one that genuinely applies. Most fintech pricing depends on volume, so ask for a rough monthly figure and offer a specific comparison in the meeting.

    Clarify whether you replace the bank or sit alongside it, then narrow to the one process you improve and ask whether it works as well as the rest of their setup.

    Yes. Replace the finance process with how they fund growth or pay overseas suppliers, and the fee type with interest, establishment or FX margin costs.

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