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    Case study

    Construction services contractor, case study

    Phone first outbound that helped a commercial contractor build consistent pipeline with facilities and property managers beyond referrals.

    Local buyer mapping
    Phone first outreach
    Referral independent pipeline

    The client

    Who we worked with

    A commercial contractor focused on recurring maintenance and small to mid sized fitout work.

    The challenge

    What made this difficult

    Work came through referrals but the pipeline was thin outside existing relationships. They needed consistent meetings with facilities and property buyers.

    1

    Referral dependent pipeline

    2

    No structured outbound process

    3

    Needed local buyer access at scale

    The approach

    How we executed

    Targeting

    Mapped local buying groups across property, facilities, strata, and education.

    Messaging

    Built talk tracks around common triggers like planned maintenance and fitout needs.

    Execution

    Phone first outbound with simple follow up to confirm capability and response times.

    Qualification

    Ensured every meeting involved a genuine maintenance or fitout need.

    Results

    What this campaign delivered

    Contract length

    3 months

    Meetings per month

    12

    Average contract value

    $9,000

    Pipeline created

    $324,000

    12 meetings per month with facilities and property buyers across Sydney and NSW.

    Methodology

    Why it worked

    Factor 1

    Local buyer mapping created a targetable universe

    Factor 2

    Phone first outreach reached busy facilities managers

    Factor 3

    Simple follow up process kept the pipeline active

    Fit check

    This approach is best suited for

    Commercial contractors needing pipeline beyond referrals

    Service businesses selling to facilities and property managers

    Teams targeting local or regional buyer groups

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