Script library: by scenario

    Follow-up call script after an email

    For the call that follows a cold email or sequence step, so the email gives the call context without becoming the topic. Every line is ready to use: replace each {{placeholder}}, read it aloud a few times, then make it sound like you.

    Make your own version

    Quick answer

    What do you say when you call someone after sending an email? When you call after an email, mention the email briefly, then summarise the point in one sentence rather than asking whether they read it. Most people won't remember the email, so the call has to stand on its own, with the email simply giving it context.

    Who this script is for

    • SDRs running multi-channel sequences where calls follow emails.
    • Founders and account executives who sent an email and want to follow up by phone.
    • Teams whose cold email reply rates are low and who want the phone to carry more of the load.

    In Nousu's data, cold email takes about 1,100 sends per booked meeting with a 1.8% average reply rate, while cold calls take about 77 dials per meeting. The phone does most of the work; the email gives your call a reason and your name a familiarity.

    Never open with 'did you get my email?'. It puts the prospect on the spot and invites a 'no'. Mention it, summarise it and move on as though they hadn't read it, because most haven't.

    The full annotated script

    Six parts, in the order buyers expect them. The note under each part explains why it is written that way.

    1. 1. Opener

      Hi {{first_name}}, it's {{your_name}} from {{your_company}}. I sent you a short email on {{email_day}} about {{topic}}.

      You won't have seen it in the pile, so I thought I'd call. Have you got a minute?

      Why it works: Assuming they haven't read it removes the awkwardness and lets you restate the point cleanly.

    2. 2. Restate the email in one sentence

      The short version is {{email_point}}, because {{trigger}}.

      Why it works: One sentence. If you can't summarise your email in one sentence, the email was too long.

    3. 3. Discovery questions

      Is {{topic}} something you're looking at this year?

      How are you handling it at the moment?

      What would need to be true for it to be worth changing?

      Why it works: The third question gives you their criteria in their words, which is the best possible meeting agenda.

    4. 4. Value

      That's helpful. For {{similar_company}}, the change was {{result}}. It sounds like your situation is similar in {{similarity}}.

      Why it works: Tie the proof to something they just said.

    5. 5. The ask

      Would it be worth 20 minutes to go through it properly? I've got {{day_time_1}} or {{day_time_2}}.

      Why it works: Same ask as your email, now with a voice behind it.

    6. 6. Close and confirm

      Great. I'll reply on the same email thread with the invite, so everything's in one place.

      Anything you'd like me to include before then?

      Why it works: Replying on the original thread keeps context together for both of you.

    Two alternate openers

    Swap one of these in for the opener above when the situation fits.

    They opened it

    Hi {{first_name}}, {{your_name}} from {{your_company}}. I emailed you last week about {{topic}}, and I thought a quick call might be easier than another email. Is it something on your radar?

    When to use it: Use when your tool shows engagement, without mentioning that you can see opens.

    Sequence step three

    Hi {{first_name}}, it's {{your_name}} at {{your_company}}. I've sent you a couple of notes about {{topic}}, so I'll be quick and ask directly: is it relevant to you this year, or should I stop?

    When to use it: Use later in a cadence, when directness is more respectful than another soft touch.

    Gatekeeper line

    For when reception or an assistant answers. Be honest about who you are and ask for help.

    More gatekeeper scripts

    Hi, it's {{your_name}} from {{your_company}}. I emailed {{first_name}} last week about {{topic}} and said I'd follow up by phone. Is now a good time to catch them?

    Five likely objections and how to respond

    Acknowledge, ask one question, then offer a smaller step or let them go.

    All objection responses

    "I didn't get your email."

    That's fine, it would've been buried. The short version is {{email_point}}. Is that relevant at all?

    Why: Don't offer to resend before restating it. Keep the conversation on the phone.

    "I saw it, not interested."

    Thanks for being straight with me. Is that because the timing's wrong, or it's just not relevant to you?

    Why: Separates timing from fit so you know whether to try again in six months or stop.

    "Just reply to the email with more info."

    Will do. What would be most useful to include: how it works, what it costs, or examples from {{industry}}?

    Why: Make the email reply specific, and you learn what they care about.

    "How did you get my email?"

    It's published as your business address on {{source}}. If you'd prefer I didn't email it, I'll remove it now.

    Why: Be honest about the source and offer removal. B2B inferred consent depends on relevance to their role.

    "Too many emails from you."

    Fair point, and sorry about that. I'll take you out of the sequence now. Is it okay if I check in once in {{month}}, or would you rather I didn't?

    Why: Respect it immediately and ask permission for a single future touch.

    Voicemail

    Under 30 seconds. Skip voicemail on the first attempt and pair it with an email the same day.

    12 more voicemail scripts

    Hi {{first_name}}, it's {{your_name}} from {{your_company}}. I sent you an email on {{email_day}} about {{topic}}. No need to find it. I'll reply to it now so it's at the top of your inbox. My number is {{phone}}.

    Follow-up email

    Send it the same day as the call or voicemail. It identifies you and includes a working unsubscribe.

    Subject: Re: {{original_subject}}

    Hi {{first_name}}, I tried you by phone just now, so I'm bumping this to the top. Short version: {{email_point}}. If it's relevant, would 20 minutes on {{day_time_1}} or {{day_time_2}} work? {{your_name}} {{your_title}}, {{your_company}} {{phone}} Reply "unsubscribe" and I won't email again.

    Do and don't

    Do

    • Mention the email, then restate the point in one sentence.
    • Call within one to three days of the email.
    • Reply on the original thread after the call.
    • Use the same reason in the call as in the email.

    Don't

    • Don't open with 'did you get my email?'.
    • Don't tell prospects you saw them open the email.
    • Don't send emails without a functional unsubscribe.
    • Don't keep sequencing someone who asked you to stop.

    What to expect

    Nousu's published channel figures explain why the call matters more than the email.

    Australian cold calling statistics
    MeasurePublished figure or what to track
    Cold calls per booked meeting77
    Cold emails per booked meeting1,100
    Average cold email reply rate1.8%
    All-channel sequence48 touches per meeting, 47% becoming opportunities

    From Nousu's Australian cold calling statistics. Phone-sourced meetings became opportunities 50% of the time, against 32% for cold email.

    To see how many dials your own meeting target needs, use the meetings per dial calculator.

    Common mistakes

    • Asking whether they read the email.
    • Calling two weeks later, when the email has no context left.
    • Changing the message between email and call.
    • Forgetting the unsubscribe line in follow-up emails.

    Compliance basics

    General information only, not legal advice.

    Australian cold calling laws
    • Australia: give your name, your employer, who you're calling for and the purpose at the start of the call, call only from 9am to 8pm on weekdays and 9am to 5pm on Saturdays (never Sundays or national public holidays) unless the person agreed to another time, and end the call and remove the number when asked.
    • Business-only numbers can't be on the Do Not Call Register, but personal mobiles can, so wash any list that may contain them. Follow-up emails need consent (inferred consent can apply in B2B when the message is relevant to the person's role), accurate sender details and a working unsubscribe actioned within 5 working days.
    • New Zealand and Singapore have their own rules for follow-up messages and, in Singapore, for marketing calls to numbers on the Do Not Call Registry. See the compliance summary on the script library page.

    Make a version for your company

    This script is a starting point. The free cold call script generator builds a version around your offer, buyer and market, with your own objection responses, voicemails and follow-up emails. It runs in your browser and nothing you type is stored or sent.

    FAQ

    Follow-up after email script questions

    Practical answers from the team that makes the calls.

    Still have questions?

    Book a 30-minute call

    Within one to three days, while the email still gives the call context. Waiting two weeks means starting from scratch.

    No. Mention it, assume they haven't read it, and restate the point in one sentence.

    In Nousu's data, cold calls took about 77 dials per meeting and cold email about 1,100 sends. Combining them works best, with the phone doing most of the work.

    Avoid it. It feels like surveillance and rarely helps. Use engagement data to decide when to call, not what to say.

    The Spam Act 2003 requires consent, which can be inferred for B2B where the message is relevant to the person's role and their address is published, plus accurate sender identification and a functional unsubscribe actioned within 5 working days. This is general information, not legal advice.

    Yes. Every script in this library includes a follow-up email, and the voicemail scripts page has a voicemail for each step of a cadence.

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